KBG Chambers KBG Chambers KBG Chambers KBG Chambers

About Chambers

KBG Chambers has nearly 40 members and offers a wide range of specialist advice and representation within its Criminal, Family and Civil groups. Formed as a result of the merger between King's Bench Chambers, Plymouth and Godolphin Chambers Truro, both well-established sets on the Western Circuit. 

Chambers has branches in Plymouth, Exeter and Truro and covers all courts within Devon , Somerset and Cornwall including Plymouth, Exeter, Barnstaple, Taunton and Truro, as well as other parts of the United Kingdom.

Chambers is forward-looking, with a policy of expansion, and aims to offer a service comparable with the best that can be obtained in London or the other major urban centres, across a broad spectrum of disciplines.

Facilities

Following extensive investment KBG Chambers offers dedicated conference suites and seminar facilities.
Conference and Meeting Room Facilities

KBG Chambers has recently refurbished its Plymouth Office  and so we can offer fantastic conference facilities that suit you and your client from a traditional style room to a modern style room. The modern conference room has the latest technology with an LCD screen and a laptop attached to view any form of DVD or disc. We have the latest telephone technology for conferences where client or solicitors are unable to attend Chambers. We now have three conference rooms in our Plymouth Office so we can offer facilities for mediation. In our Truro office we have two conference rooms and these will shortly be refurbished and fitted with modern technology.

Information Technology

KBG Chambers  realises that e-mail is a quick and easy way to communicate and allows you to send relevant information. All Members have fully accessible Chambers email accounts and are happy to receive documents via email. With our scanner/fax machine we are able to scan any faxes that come into Chambers and send them directly on to any member via email.
All our conference rooms and waiting rooms have a wi-fi connection available for your use when you visit us,  so that you can connect to the internet while you are visiting Chambers. To obtain the password please speak to one of the clerks.

 

 

Complaints Procedure

As you know, your solicitor has chosen a member of KBG Chambers to represent you.  We will endeavour to provide you with the best legal assistance possible. We hope that you, like so many of our clients, will be content with the care and service you will receive from your Counsel and the clerks handling your case at King’s Bench Godolphin. If the level of service has fallen short of your expectation, we would welcome feedback from you.

Please note, a formal complaint will be entertained if it is made within 6 months of the date of the cause of the complaint or when informal resolution has failed, whichever is the later.

How you can contact us by telephone or email or by writing is shown below. King’s Bench Godolphin Chambers is fully committed to ensuring that all users of the complaints procedure are treated fairly, with respect and without discrimination based on race, gender, sexual orientation, disability, age, religion or belief. Our aim is to give you a good service at all times. However, if you have a complaint you are invited to let us know as soon as possible. It is not necessary to involve solicitors in order to make your complaint but you are free to do so should you wish. We must point out that we cannot, save in exceptional circumstances, deal with a complaint made to us which is over 12 months from the act, or omission complained of.

You may wish to make a complaint in writing and, if so, please follow the procedure below. If however you would rather speak about your complaint (in order for it to be dealt with informally) then you should contact Deni Mathews, Head of Chambers on 0845 308 1551. If your complaint is about Deni Mathews, you should contact Rawdon Crozier, on the same number. The person you contact will make a note of the details of your complaint and what you would like done about it. You may wish to record the outcome of the telephone discussion in writing. If your complaint is not resolved on the telephone you will be invited to write to us about it within 14 days so it can be investigated formally.

You can of course make your complaint a formal one form the start. To make a formal complaint, please provide the following details, in writing:

Your name & Address
Which Member(s) of Chambers you are complaining about;
The detail of the complaint; and
What you would like done about it.

Please address your letter to:

Mr D Mathews, Head of Chambers,

KBG Chambers

115 North Hill

Plymouth

Devon

PL4 8JY

Tel – 0845 308 1551 - Fax – 01752 664379

Email – dm@kbgchambers.co.uk

We will, where possible, acknowledge receipt of your complaint within four days. Our complaints our handled by our Head of Chambers. If your complaint is against the Head of Chambers then the next most senior member of Chambers will deal with the complaint. In any case, the person appointed would be someone other than the person you are complaining about.

The person appointed to investigate will write to you within a further 28 days, or as soon as possible outlining:

The nature and scope of his investigation;
The conclusion on each complaint and the basis for that conclusion;
If it is found that you are justified in your complaint, proposals for resolving the complaint.

All conversations and documents relating to the complaint will be treated as confidential and will be disclosed to only to the extent that is necessary. The Bar Standards Board is entitled to inspect the documents and seek information about the complaint when discharging its auditing and monitoring functions.

As part of our commitment to client care we make a written record of a complaint and retain all documents and correspondence generated by the complainant for a period of six years.

If you are unhappy with the outcome of our investigation you may take up your complaint with the Legal Ombudsman, the independent complaints body for complaints about lawyers, at the conclusion of our consideration of your complaint. The Ombudsman is not able to consider your complaint until Chambers has first investigated it. Please note that the Legal Ombudsman has a twelve-month time limit from the date of the act or omission about which you are complaining within which to make your complaint.

You can write to them at:

Legal Ombudsman

PO BOX 15870

Birmingham

B30 9EB

Tel – 0300 555 0333

Email – Enquiries@legalombudsman.org.uk

Should you require any further assistance, please do not hesitate to contact me.

 

Yours sincerely

Colin Palmer

Senior Clerk

King’s Bench Godolphin Chambers